FAQ

Is the delivery/shipping free?

The shipping is free for all of our products.

How much time will it take for the order to reach me/ get delivered?

Usually it takes 4-5 days, in some cases even less than that. Due to COVID-19 pandemic there could be delay in shipping from the Courier end.

What is the return policy?

In case the product got damaged due to courier, we will accept the returns within 5 days from delivery. Customers who contact us after the 5 day period will not be entertained. To initiate a return, the customers can write to us customerservice@wavex.in

What are the payment methods available?

We accept payments via Debit/Credit cards (Mastercard/Visa/Rupay) net banking for Prepaid orders (via Paytm and CC Avenue). You can use Google Pay/ Paytm / UPI for the payment.

Is COD (cash on delivery) available?

Not at the moment due to the COVID-19 Pandemic.

What is the expiry date of the products?

Generally there is no expiry of the WaveX Auto Care Products however, it is recommended that you use the products between 36 months from manufacturing.

Where are the products manufactured?

@ WaveX Auto Care’s Jalandhar facility.

Can I use your products on all vehicles and motorcycles?

Absolutely!

Can I use these products of home furniture, rubber and plastic products?

Only the products that are recommended for use on furniture, rubber and plastic products should be used on the aforementioned products.

Are these products environmental friendly/ PH balanced?

Yes, absolutely!

How can I track my orders?

Through the AWB numbers that are provided to the customers on behalf of team WaveX. You can also use AI Chat to track the order.

How can I cancel my orders?

Through WaveX customer support/ by sending email at customerservice@wavex.in

How many days will it take for the refund to reflect in my bank account?

usually in 24- 48 hours working hours.

How can I contact you?

You can contact us here. or use live chat to connect with us. You can also send us email at customerservice@wavex.in (Customer support)

How can I purchase bulk quantity?

For bulk purchase / dealership inquiry contact us here.

How to use the products?

Please refer the WaveX official website for product usage related information or check the usage guide on the product itself.

Are there any discounts and coupon codes?

The present coupon code is Get 5% additional cart discount Apply coupon code WAVEX5 at checkout. check this page for current coupons.

Do we ship internationally?

Yes we do.

Can I cancel or make changes to an order?

Customer can only cancel the order if it is not yet dispatched from our end. Refund will only be raised once we will get the shipment back to us.

What do I do If my order arrives damaged?

If the customer receives a damaged parcel, they can contact us at customer care (customerservice@wavex.in) and upon confirming the order condition, we will resend the order.

What do I do if I am missing an item from my order?

In such a case, the customer can contact us at customer care and we will dispatch the missing orders.

I purchased your products from a third party site/ store/ dealer. Can you still help me?

Our team can assist the customers in case they need assistance in product usage however, in case of any return or order related concern’s kindly contact the dealer/ third party organization.

What is the best wax for cars?

WaveX Carnauba Brazilian wax.

What is the best cleaner for motorcycles?

For Glossy Surfaces : WaveX Instant Shine Spray Polish, can be used on all bike glossy painted area, metal plastic, leather, vinly, rubber parts.

For Matte Painted Areas- WaveX Matte Finish Bike Polish.

How do I remove small scratches and swirl marks?

Use WaveX Scratch Cleaner.

What do I need to clean/ prep my paint before waxing?

Use WaveX Wonder Wash Shampoo for cleaning the vehicle before using wax.

What kind of towel should I be using to apply polishe and wax’s ?

WaveX Microfiber Cloth

Is a liquid, paste or spray wax best?

Depends from user to user.

How do you restore dull headlights?

WaveX Glass Polish

What should I use to clean my wheels/tyre?

For Wheels- WaveX Tyre Guard and Matte Black Tyre Dressing and for rims- WaveX Chrome and metal polish

How often should I “wax” my car?

After every two months.

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